Information quality
Learn how SBA maintains its information quality, including guidelines, records management, and content inventories.
SBA records management
The U.S. Small Business Administration's (SBA) records management program ensures that records are properly documented and preserved and that records no longer needed are properly disposed of or retired.
Records management consists of three lifecycle stages:
- Creation or receipt of a record or document
- Maintenance and use of records
- Archiving and disposing of records
SBA staff are responsible for records management. As federal employees, our obligations are to ensure that each stage in the lifecycle of records is recognized, preserved and properly disposed.
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Plain language
The Plain Writing Act of 2010 requires federal agencies like SBA to use plain language when communicating in writing with you. -
Information quality guidelines
SBA has guidelines to ensure the quality of our public information. This includes an administrative procedure individuals can use to correct this information. -
Website content inventory
The law requires SBA to develop an inventory of website information categories. This inventory also lists present and future available services.